This Privacy Policy explains how Organic Quality Management (OQM) collects, uses, stores, and protects personal data when you use our platform. Your privacy matters to us — we are committed to transparency and compliance with applicable data protection laws including GDPR.
Data We Collect
We collect the minimum data necessary to provide you with a reliable and secure platform experience.
- Account data such as name, email address, and authentication details.
- Organization and workspace data submitted during onboarding and usage.
- Survey responses and assessment data entered by you or your team.
- Usage and analytics data needed to operate and improve the platform.
- Billing data processed through our payment provider for paid features.
Why We Process Data
We process personal data only for specific, legitimate purposes:
- To provide access to your account and core OQM features.
- To operate, secure, and improve the platform continuously.
- To communicate service updates, security notices, and support responses.
- To fulfill legal obligations and contractual duties.
- To generate anonymized aggregate analytics for platform development.
We rely on contractual necessity, legitimate interests, and legal compliance as lawful bases for processing. We will always ask for your consent where required.
Data Sharing
We do not sell, rent, or trade your personal data. We may share data only in the following circumstances:
- With trusted service providers supporting hosting, email delivery, payment processing, and security — under strict data processing agreements.
- When required by law, regulation, or valid legal process.
- In connection with a business transfer such as a merger or acquisition, with advance notice provided.
Retention
We retain personal data only for as long as necessary to fulfill the purposes it was collected for, including:
- The duration of your active account and service agreement.
- Statutory retention periods required by applicable law.
- Reasonable backup and disaster recovery windows.
When data is no longer required, it is securely deleted or anonymized.
Your Rights
Depending on your jurisdiction, you may have the following rights regarding your personal data:
- Right of access — to receive a copy of the personal data we hold about you.
- Right to rectification — to correct inaccurate or incomplete data.
- Right to erasure — to request deletion of your data under certain conditions.
- Right to portability — to receive your data in a machine-readable format.
- Right to object — to certain types of processing, including direct marketing.
- Right to restrict processing — in certain circumstances.
To exercise any of these rights, please contact us at the address below.
Contact
For privacy-related questions, requests, or complaints, please contact our team:
- Email: support@oqm-business.com
- Subject line: Privacy Request — [your name]
We aim to respond to all privacy requests within 30 days.